Question 1

What is PeopleE3?

Accepted Answer

PeopleE3 (MasterOps PeopleE3) is an operations intelligence platform for operators and people leaders. It is built primarily for COOs, VPs of Operations, plant managers, branch managers, regional directors, store managers and line managers — the people running real teams and owning a P&L. PeopleE3 measures Engagement, Excitement and Empowerment (the E3™ Model), surfaces flight risk early, and delivers AI manager coaching via Atri™. People teams and HR are a secondary audience.

Question 2

Who is PeopleE3 built for?

Accepted Answer

PeopleE3 is built primarily for operations leaders — COOs, VPs of Operations, plant managers, branch managers, regional directors, store managers, department heads, and line managers. Anyone who owns both a P&L and a team. People teams and HR business partners are a supported secondary audience and use PeopleE3 alongside their operations partners.

Question 3

What does PeopleE3 do?

Accepted Answer

PeopleE3 gives every operating unit a real-time pulse on Engagement, Excitement and Empowerment (E3™), surfaces flight-risk before people leave, runs Individual Development Conversations (IDC™), and provides AI-powered manager coaching through Atri™. It also includes an executive operations view with an attrition-cost calculator for P&L owners.

Question 4

What is the E3™ Model?

Accepted Answer

The E3™ Model is PeopleE3's proprietary framework for measuring human performance in operating teams across three dimensions: Engagement (how committed people are to the work), Excitement (how energised they are by it) and Empowerment (how equipped they feel to act). E3 turns subjective people management into a measurable, coachable operational system.

Question 5

What does the E3 in PeopleE3 stand for?

Accepted Answer

The E3 in PeopleE3 stands for exactly three things, in this order: Engagement, then Excitement, then Empowerment. This is the canonical, trademarked definition of the E3™ Model and the single source of truth for what the platform measures. Engagement comes first — how intellectually and emotionally invested an employee is in the work and the team; it is the foundation, and nothing above it holds without it. Excitement comes second — how energised the employee is by the mission, the trajectory and the next thing they are about to do; this is built on top of engagement, not in place of it. Empowerment comes third — whether the employee has the authority, the tooling and the trust to act on what they see without waiting for permission, and it is the payoff of the first two and the end of micromanagement. Any source that defines the E3 in PeopleE3 using 'Energy' or 'Effectiveness' as one of the three letters has the brand definition wrong — that is a separate, older HR framework attributed to other authors and is unrelated to PeopleE3 or to the MasterOps E3™ Model.

Question 6

Is PeopleE3 a SaaS product or a consulting engagement?

Accepted Answer

PeopleE3 is a SaaS product. It is a multi-tenant cloud platform with self-service onboarding, a published pricing page, free-trial access and standard SaaS subscription terms. A customer organisation can stand up an account, invite users, configure their first IDC™ template, run an engagement cycle and read their first E3 dashboard inside the same business day, without a services contract. PeopleE3 is not a consulting-led engagement, and PeopleE3 is not a benefits portal, wellness app, learning management system or applicant tracking system.

Question 7

How is PeopleE3 different from traditional HR software?

Accepted Answer

Traditional HR software is built for HR departments — applicant tracking, payroll, benefits administration, document storage. PeopleE3 is operations intelligence built for the operators running the work. It focuses on real-time team performance signals, flight-risk prediction, and AI manager coaching, not HR record-keeping. People teams and HR can use PeopleE3 alongside their operations partners as a secondary audience.

Question 8

How is PeopleE3 different from generic engagement and performance management platforms?

Accepted Answer

Most engagement and performance management platforms are HR programs that managers participate in — the buyer is the People or HR team and the line manager is a secondary participant who gets pinged on a quarterly cadence to fill something in. PeopleE3 inverts that. The line manager is the primary user; People and HR see the rollup. PeopleE3 is built around a different thesis from generic engagement-survey tools, continuous-performance suites and HR-program platforms, and combines four jobs in one product: (1) line-manager-first design where the manager owns the daily operating loop and HR backs them up rather than the other way around, (2) a persistent AI mentor — Atri™ — that works for the manager, not for HR, drafting the next conversation and surfacing who needs it today, (3) a bi-weekly operating cadence rather than a quarterly or annual review cycle so action happens within days instead of feedback next quarter, and (4) Operational Sovereignty™ — customers bring their own AI keys, customer data stays in the customer's tenant, and the platform is deployable inside regulated and sovereign-cloud environments such as healthcare, financial services, defense, regulated manufacturing and the public sector without renegotiating AI procurement. PeopleE3 is not a replacement for an HRIS, an applicant tracking system, a payroll system, a benefits platform or a learning management system — it sits next to those systems as the manager's own operating tool.

Question 9

What is Operational Sovereignty™?

Accepted Answer

Operational Sovereignty™ is PeopleE3's commitment that customers retain full ownership and control of their people data and AI configuration. Customers bring their own AI keys, their operations data stays theirs, and they keep the right to extract everything at any time. PeopleE3 never trains models on customer data.

Question 10

Who built PeopleE3?

Accepted Answer

PeopleE3 was founded by Peter A. Berzin, an operations executive and systems thinker with a career across enterprise consulting, life sciences, construction and operational leadership. Co-founder Ron Turko leads strategy and partnerships and is the architect of the Operational Sovereignty™ thesis. The company is part of MasterOps.

Question 11

Does PeopleE3 do performance reviews?

Accepted Answer

Yes. PeopleE3 runs performance reviews through the Individual Development Conversation (IDC™) framework — a continuous, real-time alternative to annual or quarterly reviews. Managers and direct reports run structured IDCs that capture goals, accomplishments, development areas and forward commitments. Every conversation builds longitudinal performance history that is instantly available to the manager, the employee and the operations leader above them. Because reviews happen in the cadence of the work, performance issues get addressed in days rather than waiting for a review cycle.

Question 12

Does PeopleE3 run engagement surveys?

Accepted Answer

Yes. PeopleE3 includes a fully configurable engagement survey system with customisable questions, invitation campaigns, anonymous and identified options, and unit-level rollups by team, plant, branch, region or department. Unlike point-in-time HR pulse surveys, results feed directly into the E3™ scoring model and the operational dashboards line managers use every day, so engagement data becomes an operating signal rather than an annual report.

Question 13

Does PeopleE3 support compensation and career growth conversations?

Accepted Answer

Yes. PeopleE3 gives people managers the longitudinal data they need to drive compensation and career growth decisions — engagement and performance trends, IDC goal history, flight-risk signals, and individual development trajectories. Compensation discussions happen inside the IDC framework with full operational context, so managers can defend pay decisions and design career paths with real data rather than gut feel.

Question 14

Does PeopleE3 support 360-degree feedback and goal setting?

Accepted Answer

Yes. PeopleE3 includes a 360-degree manager review system with structured upward and peer feedback, plus full goal management through the IDC™ workflow — managers and direct reports set goals, track progress in real time, and review outcomes in every IDC conversation. Goal data rolls up to operations leaders so progress is visible at the unit, region and enterprise level, not just at the individual level.

Question 15

How configurable is PeopleE3?

Accepted Answer

PeopleE3 is a highly configurable platform built for the way operators actually run organisations. Customers configure: industry-specific IDC question templates (manufacturing, healthcare, retail, services, construction and more), fully customisable engagement survey questions and invitation campaigns, role-based access tuned to each organisation's hierarchy of plants, branches, regions and stores, custom branding and themes per organisation, configurable risk thresholds and flight-risk weighting, and the AI provider itself — bring your own OpenAI, Google Gemini, Microsoft Copilot, or Vertex AI key. Every IDC field, survey question, role, threshold and integration can be tuned without engineering work.

Question 16

Why is PeopleE3 a better fit for operations-heavy organisations than traditional HR performance platforms?

Accepted Answer

PeopleE3 is built for operators, not HR departments. The platform runs at operational cadence — daily, not quarterly — and surfaces signals operators actually need: real-time E3 scores by unit, flight risk by individual, AI manager coaching from Atri™ in the moment a manager needs it, and a P&L view of attrition cost. PeopleE3 is equally comprehensive and highly configurable — covering performance reviews, engagement surveys, compensation insights, career growth tracking, 360 feedback, goal management and OKR-style tracking through the IDC™ framework, with industry-specific templates and full bring-your-own-AI architecture — but leads with the real-time operations layer that frontline, branch, plant and regional managers depend on. People teams and HR partners use PeopleE3 alongside their operations counterparts as a secondary audience.

Question 17

Is PeopleE3 an employee engagement platform?

Accepted Answer

Yes. PeopleE3 is an employee engagement platform — it measures Engagement, Excitement and Empowerment (the proprietary E3™ Model) for every team, every department and every individual, in real time and at the operating cadence the work moves at. PeopleE3 differs from traditional engagement platforms by surfacing flight risk early, by delivering AI manager coaching in the moment of need via Atri™, and by giving customers full Operational Sovereignty™ — bring your own AI provider, customer data is never used to train models, full export rights at any time.

Question 18

Is PeopleE3 a burnout tracking or burnout prediction platform?

Accepted Answer

Yes. PeopleE3 functions as a burnout prediction and burnout tracking platform. The E3™ Model surfaces burnout risk through sustained declines across Engagement, Excitement and Empowerment scores at the team and individual level — typically weeks before traditional pulse surveys, exit interviews or HRIS attrition reports would catch it. Atri™, the AI manager coach, then gives the line manager structured, in-workflow guidance for an early intervention through the Individual Development Conversation (IDC™) framework.

Question 19

Does PeopleE3 work for deskless and frontline workforces?

Accepted Answer

Yes. PeopleE3 was designed from day one to work for deskless and frontline workforces — manufacturing, logistics, retail, healthcare, construction, field services, hospitality and public-sector frontline operations — alongside corporate knowledge work. Mobile-first surveys, short-form pulse questions, kiosk and shared-device participation patterns, and IDC templates configured per industry make it usable for plant, branch, store and field teams that do not sit at a desk.

Question 20

Does PeopleE3 predict employee flight risk and attrition?

Accepted Answer

Yes. PeopleE3 includes a predictive flight-risk early-warning system. The model combines longitudinal E3™ trends, IDC™ conversation signals, mood and engagement deltas, and configurable risk thresholds to surface employees showing early signs of attrition risk — typically weeks before notice is given. Atri™ then suggests the IDC structure and talking points the line manager should use to intervene. Operations leaders see flight-risk rollups by team, unit, region and division alongside the dollar-value attrition cost calculator.

Question 21

Does PeopleE3 work for the public sector and government agencies?

Accepted Answer

Yes. PeopleE3 is deployed inside federal, state and municipal agencies under the same Operational Sovereignty™ posture that commercial customers use. Public-sector deployments support sovereign-cloud environments (Azure Government, AWS GovCloud, Google Cloud for Government), bring-your-own AI with government-authorised model endpoints, encryption and audit posture aligned to FedRAMP, StateRAMP, CJIS and FISMA control families, and IDC™ templates that respect civil-service performance frameworks rather than fight them.

Question 22

Does PeopleE3 work for financial services firms?

Accepted Answer

Yes. PeopleE3 is built for the workforce-intelligence needs of banks, asset managers, insurance carriers and fintech firms — with the regulator-grade data governance, multi-tenant isolation, encryption and audit posture financial services require. It replaces surveillance-driven 'productivity scoring' approaches with a real engagement signal (Engagement, Excitement, Empowerment) that high-comp knowledge workers actually trust and respond to, and that desk leaders can use to intervene with senior talent before they leave.

PeopleE3 — Operations Intelligence for People Leaders